For any help please Call: 01254 447373 10:00am - 5:00pm Mon - Fri

 
   

Welcome to Electricals UK

Exceptional range of superior quality products at unbeatable prices

CUSTOMER SERVICE

 

Shipping and Delivery

1. We despatch items ordered by you as they are available using the method of delivery specified in the deliveries section. The delivery charge is as set out in the deliveries section.

2. We are only able to deliver to addresses in the United Kingdom and the Channel Islands. Orders will be sent to the delivery address that you have registered in "YOUR ACCOUNT". We cannot be held responsible if this delivery address is incorrect. If you wish to change the delivery address prior to submitting your order you may do so by entering the new details in the "YOUR ACCOUNT" section. If you wish to change your delivery address and an order is "IN PROGRESS" you must contact the Customer Services team.

3. We will use our reasonable endeavours to ensure that the estimated delivery times set out in the deliveries section are met but we cannot accept any liability for late deliveries which are due to circumstances outside of our reasonable control.

4. On very rare occasion items maybe lost in transit. If this occurs, you must follow report any losses immediately using the contact form

5. Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.

Privacy & Security


The information you provide on this online store will be held by Clearance TV's and not by any third parties.

Use of your information:

Excluding financial details (We do not store this information) the information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this Web site) for sending information to you about our products from time to time. In addition, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud.

Disclosures of your information:

We will not disclose your information to any other companies other than those belonging to the same group of companies. We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings. Copyright and trademark statement:

All rights reserved. The material on this site is protected by copyright throughout the world and is owned by Clearance Tv's or its licensors.
You may read, print and download it for private use only.
You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site
You may not commercialise or otherwise copy it without our permission.
Use of this site is subject to our terms and conditions of use.


DISCLAIMER

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Returns & Replacements

If you'd like to return a product you have purchased from us, please contact our customer services team or contact support via email.
We allow up to 14 days for you to change your mind about your purchase and, if any goods are found faulty on delivery or develop a fault within this time period, we will replace the item free of any cost to you.

Ordering


Please place your order using our website, or by contacting us directly

Payment, Pricing & Promotions

We accept Paypal, Credit and Debit Cards, Bank transfer or cash (cash is only available for in Store purchases) Promotions are conditional, Errors and Ommissions are excluded from any offers.
Please be aware that we will only ship to confirmed the Confirmed Paypal address you provide with payment or to the registered card holders address if you pay by Credit or Debit card.
Your order will not be accepted by our merchant rules if the delivery address does not match the card holders address.

Viewing Orders

You can view your order from the My Account Screen, any updates will be held there. 

Updating Account Information

You can update your account information from the My Account screen.